• Customer Service

  • Support

    At Qvec, we’re here to support you before, during, and after your purchase. Whether you need help choosing the right equipment, checking delivery access, or understanding returns and warranty support, our team is available to help.

  • Contact Us

    Email:support@qvec.online Phone: +44 7376 426735
    Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m.
    Response time: We aim to respond to email enquiries within 24 hours.

  • Need Help?

  • How We Can Help

    • Product questions before you buy
    • Equipment sizing and space planning
    • Delivery and access queries
    • Order updates
    • Returns and refund questions
    • Warranty support
    • Setup and aftercare guidance

  • Delivery Support

    We offer UK delivery on our products, with clear lead times shown where available. If you have questions about access, upper floors, room placement, or delivery arrangements, please contact us before ordering and we’ll be happy to help.For full details, please see our Shipping Policy.

  • Returns and Refunds

    If you need to return an item, please contact us first so we can guide you through the process. Returns are subject to our Returns and Refund Policy, including eligibility, condition requirements, and any applicable return costs.For full details, please see our Refund Policy.

  • Warranty and Aftercare

    Our products are supplied with the applicable manufacturer warranty. If you have a warranty-related issue or need help after delivery, please get in touch and we’ll help direct your query appropriately.



  • Pre-Purchase Advice

    If you’re unsure which equipment is right for your space, training needs, or home setup, we can help you make a more informed choice before you place your order.

  • Business Details

    Qvec is the trading name of Qvec Uk Ltd.
    Company No: 16952527
    Address: Charlton Farmhouse, Charlton, Hexham, Northumberland, NE48 1PE, United Kingdom

  • Useful Links